Shipping policy

Order Processing

Customized products take about 2–3 business days to make once you provide a valid address.
Free shipping for any single-item order.
If you purchase more than one item, standard shipping applies and is calculated at checkout.
After processing, delivery usually takes 5–10 business days, depending on your country and local carrier.
Once shipped, you will receive a confirmation email with tracking information.

Taxes & Duties

Prices include applicable VAT or sales tax in most countries.
Some countries may require customers to pay additional import duties or taxes.
By law, we must declare the actual value of all shipments and cannot adjust or lower this amount.

Carriers

We work with reliable global shipping partners.
After arriving in your country, parcels are usually handed to your local postal or courier service (such as USPS, Royal Mail, DHL eCommerce, or Australia Post) for final delivery.

Address Issues & Refused Orders

Please ensure your shipping address is accurate.
We are not responsible for delays, lost parcels, or returns caused by incomplete or incorrect addresses or unclaimed packages.
If an order is refused or returned, the customer is responsible for shipping costs and any additional fees incurred during transit.

Lost or Damaged Packages

If your package arrives damaged or does not arrive, please contact us within 7 days of the estimated delivery date at gifteeo.service@gmail.com, and we will assist promptly.